THE WATERWELL GARDEN IRRIGATION MAINTENANCE SERVICE
Waterwell are perhaps the only irrigation company in London and the South East to have genuinely committed to looking after our customers’ watering systems. It is not our style to just install a system and leave, we like to look after our systems not just for the first year, but for as long as the client wants us to.
Why do we do it? Because we recognise that a garden is a living thing that evolves and develops over time and for you to get the most from it, your irrigation system needs to evolve in harmony with the garden.
Why do we do it? Because we recognise that a garden is a living thing that evolves and develops over time and for you to get the most from it, your irrigation system needs to evolve in harmony with the garden.
Our Services
At Waterwell we provide you with the choice of two service levels:
Standard Service
The Standard Service includes the following
- Two visits per year in the Spring and Autumn.
- Up to £15 of materials towards the parts to maintain each irrigation zone .
- No callout charge for extra visits, just an hourly cost for labour.
Premium Service
The Premium Service includes the benefits of the standard service, together with...
- Priority booking for the Spring maintenance appointment.
- Free parts and materials (excluding tanks) to maintain your irrigation system.
- A third mid season maintenance visit to adjust your system (if required).
- Appointments for extra visits (beyond the three included) will be charged at our hourly rate.
It's the technology that makes it work
The reality is that most companies see the maintenance of systems as something they would prefer not to offer; they’d rather install a system and then move on to the next one. Undeniably, the logistics of organising a biannual maintenance operation for over 500 customers in and around London is challenging, but we believe that having installed an irrigation system, we have a responsibility to keep it in tip-top condition thereafter, if that is what the customer wants.
We don’t just pay lip service to this either, we are wholly committed to trying to provide unparalleled service for our customers with trained, customer-focused engineers, timed appointments and “service with a smile”.
We achieve this by using up to date technology; our whole business system is “on the cloud” enabling our engineers to access all the customer's information, account status, system history, communication trail, images and appointment schedule via the iPads and iPhones they carry. This maximises the productivity of each engineer but, more importantly, it enables us to provide better customer service than anyone else in our industry.
We don’t just pay lip service to this either, we are wholly committed to trying to provide unparalleled service for our customers with trained, customer-focused engineers, timed appointments and “service with a smile”.
We achieve this by using up to date technology; our whole business system is “on the cloud” enabling our engineers to access all the customer's information, account status, system history, communication trail, images and appointment schedule via the iPads and iPhones they carry. This maximises the productivity of each engineer but, more importantly, it enables us to provide better customer service than anyone else in our industry.