Privacy Policy

1. Who We Are

Waterwell Ltd ("we", "us", or "our") is the data controller responsible for the personal data collected through this website. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company: Waterwell Ltd
Address: 142 Hamlet Gardens, Ravenscourt Park, London, W6 0TR
Email: info@waterwell.co.uk
Telephone: 020 8742 8855

2. What Data We Collect

This is a simple informational website. We do not require you to create an account, make purchases, or provide personal data in order to browse the site. We may collect personal data in the following limited circumstances:

Contact form and direct enquiries
If you contact us via the website contact form, email, or telephone, we may collect your name, email address, telephone number, and any other information you choose to include in your message.

Technical data
When you visit the website, our hosting provider (Webflow) may automatically collect limited technical data such as your IP address, browser type, and pages visited. This data is collected for the purpose of delivering the website to you and maintaining its security.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

To respond to your enquiries and communicate with you about our services.
To administer and maintain the website.
To comply with legal obligations.

We do not use your personal data for automated decision-making or profiling. We do not send marketing communications unless you have explicitly opted in to receive them.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases for processing your personal data:

Legitimate interests: We process data submitted through our contact form and direct enquiries in order to respond to you and manage potential client relationships. We have assessed that this processing is necessary for our legitimate business interests and does not override your rights and freedoms.
Consent: Where you have given us explicit consent to contact you for a specific purpose, such as marketing communications.
Legal obligation: Where we are required to process data to comply with a legal or regulatory obligation.

5. Who We Share Your Data With

We do not sell, rent, or trade your personal data with third parties for marketing purposes. Your data may be shared with the following categories of recipients where necessary:

Hosting provider: This website is hosted by Webflow, Inc., which may process technical data as part of delivering the website. Webflow's privacy policy is available on their website.
Professional advisers: Our accountants, lawyers, or other professional advisers where necessary for the operation of our business.
Legal and regulatory authorities: Where we are required to do so by law, regulation, or court order.

6. International Transfers

Our hosting provider, Webflow, is based in the United States. Where personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with UK data protection law, such as standard contractual clauses or an adequacy decision.

7. How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purposes for which it was collected:

Contact form enquiries: We retain your enquiry and contact details for up to 24 months after our last communication with you, unless the enquiry leads to an ongoing client relationship.
Client records: Where an enquiry leads to a project or service agreement, we retain relevant data for the duration of the relationship and for up to 6 years afterwards in accordance with our legal and contractual obligations.
Technical data: Server logs and technical data are retained by our hosting provider in accordance with their own data retention policies.

8. Cookies

This website does not use analytics or advertising cookies. Our hosting provider (Webflow) may set strictly necessary cookies required for the website to function properly. These cookies do not track your browsing activity across other websites and do not collect personal data for marketing purposes.

9. Third-Party Links

This website contains links to third-party websites, including our Facebook and Instagram pages. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete data.
Right to erasure: You can ask us to delete your personal data in certain circumstances.
Right to restrict processing: You can ask us to limit how we use your data.
Right to data portability: You can request that we transfer your data to another organisation in a structured, commonly used format.
Right to object: You can object to our processing of your data where we rely on legitimate interests as our legal basis.
Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@waterwell.co.uk. We will respond to your request within one month.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first if possible.

12. Changes to This Policy

We may update this privacy policy from time to time. The date of the most recent revision will be shown at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: info@waterwell.co.uk
Telephone: 020 8742 8855
Address: 142 Hamlet Gardens, Ravenscourt Park, London, W6 0TR

Last updated: 24 March 2026