Service is the key

Our aim is to make having your garden watering system installed a pleasant, hassle-free experience for you and in doing so, we are happy to liaise directly with you the client, your Garden Designer, Landscape Gardener or Architect.
We also realise that irrigation is just one of many elements of a modern household and we are adept at fitting in around the other trades and services ensuring we are neither intrusive nor demanding. You can be assured that we will provide you with the information you need, the irrigation system your garden needs and the customer service that you value.

Every member of our staff is trained to provide a reliable, top quality, personal service and each understands the importance of client privacy and will always act appropriately, leaving your home in the same condition it was found. We also ensure we install the right product from the right manufacturers like Antelco, Claber, Hunter, Toro and Landscapeplus. By using the right product, we can be sure your automatic garden watering system will be discreet, user-friendly and long-lasting.

Over the years, Waterwell has developed long-standing relationships with clients and Garden Designers, as well as Architects and Suppliers and we have been involved in many award-winning gardens at Chelsea Flower Show and Hampton Court and have provided and installed systems for the Alan Titchmarsh, Love Your Garden series.
1

Call us to outline your needs and book an appointment for us to drop by and look at your garden

2

We’ll visit you, take notes and photos, discuss your needs and advise you on the best solution for your garden

3

We’ll then email you a clear, unambiguous quotation for the works

4

If you’re happy to proceed then you’ll accept the quotation and pay the deposit

5

We will then schedule the installation to suit you and to fit in around any other works that you might be having done

6

If you then need to alter the installation dates then simply let us know and we will reschedule for you

7

If it is a big system or will be installed over a long period of time, we invoice you for stage payment periodically 

8

Once completed, we will demonstrate the use of the system to you and show you how to make minor adjustments 

9

Once completed, we will demonstrate the use of the system to you and show you how to make minor adjustments

10

We will then return in the late autumn of the first year, free of charge, to decommission your system for the Winter

11

You will then be offered a Waterwell Garden Irrigation Maintenance Contract the following spring which will ensure your system stays in tip-top condition and develops in harmony with your garden

We love gardens

Waterwell is different from most irrigation companies because our background is rooted (excuse the pun) in gardens. Waterwell doesn’t come from an engineering background in sports turf or golf courses, Waterwell began in horticulture and gardens and for over 25 years, we’ve enjoyed working in private, residential gardens in and around London.

Why does that matter? Because to successfully look after private gardens then a business has to be genuinely customer-driven, to be able to provide top quality customer care, not just at the outset, but year-after-year. At Waterwell, our role is to be sensitive to the needs of the customer and at the same time, to understand the requirements of the plants in the garden.


OUR CUSTOMERS say...

The system has worked very well and we're really pleased with it. For the first time, we can go away on holiday and not have to come back to a dead garden.

Tank & pump irrigation system in Putney

Your system has saved hours of watering and the plants are much better off for it

Tank & pump irrigation system in Croydon

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